Terms & Conditions

Website use and Information
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Privacy & Security
We take customer privacy and security seriously. We respect customer privacy and ensure all data is secure at all times. We only collect customer information for the purposes of processing orders. All data is sent over a secure connection using an SSL. Look for the https and green padlock in the address bar. We never share customer information with any other company. We never send any unsolicited mail or emails. For more information about your privacy and security see our privacy policy.
Customer Accounts
It is not essential to create an account when placing an order. Customers can check out as a guest. The only information which will be collected is the customer name and address for the delivery of the order. By creating a customer account you can keep all of your orders together and check out quicker when placing orders. Customers can add and remove delivery address from their address book as required.
Ordering
Orders can be placed online or over the phone. Dropshipping orders can be placed online<!-- over the phone or by file upload-->.
Payment, Pricing & Promotions
Payments are processed by Stripe or PayPal. All payments are processed on a secure server. Your confidential information is not shared with our website or any of our staff. Payments can be made by credit or debit card online at checkout using either PayPal or Stripe, simply select your preferred option at checkout. Payments can be made over the phone by credit card via Stripe. Your personal data is secure and only used directly on the Stripe server.
Viewing Orders
If an order is placed using your account, either by logging in or creating an account at checkout, or by placing an order over the phone, you will be able to view your orders from your account area. Log in to your account above to see any orders previously made. You will be able to check the status of orders placed and track orders once despatched and place repeat orders.
Despatch & Delivery
We despatch all orders received before 2pm the same day. Orders received after 2pm or at weekend will be despatched the next working day. All UK orders qualify for FREE Standard Delivery. Standard delivery is 2 to 3 days. Overseas delivery options will be displayed at checkout as they are calculated by weight and destination.
Returns & Refunds
For more information about Returns & Refunds please visit our Returns Policy information page.
Supplement & Dropshipping
We offer a supplement dropshipping service for resellers to sell on your own website or ebay. For more information about Supplement Dropshipping please visit our supplement dropshipping information page.
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