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All the answers you need in one place ...

If you don't find the answer to your question ...

Here you will find some useful questions and answers about our dropshipping service.
If you don't find the answer to your question contact us above.

Table of Contents

Common pre-sign up queries answered

Pre-sign up questions

Anyone can sign up for our dropshipping service. You just need an online store, facebook page or ebay account to sell on.

No. You can be based anywhere in the world and sell in the UK, EU or even worldwide.

No. You need to register with us and tell us where you will be selling our products. We will look at the store or account before granting access to our dropshipping services.

No you don’t need a tax number in order to use our services.

No. You need to create your own listings on your stores. We will provide you with all of the information you need but you need to create the listings yourself.

No.You are responsible for your insertion fees, monthly store fees and final value fees on ebay. You are responsible for any transaction fees. You only pay Final Value Fees and Transaction fees if your items sell. You will pay your monthly shop fees (optional) and listing / insertion fees even if you don’t make any sales. These fees are payable to ebay, PayPal or whichever platform you use and not to us.

No. You will need to create your own website or use a platform like ebay where you just create the listing.

No. You will need to create your own product listings on your own website or ebay, we do not do this for you.

No. This is a FREE service. We do not charge monthly fees or setup fees so you need to create your listings, check prices and stock levels and when you get a sale you need to place the order on our website for the same item to your customer. We will provide you with all of the information you need but you need to create and check the listings yourself.

No. This is a FREE service. We do not charge monthly fees or setup fees so you need to create your listings, check prices and stock levels and when you get a sale you need to place the order on our website for the same item to your customer. We will provide you with all of the information you need but you need to create and check the listings yourself.

No. We do not give away free samples of our products. As a dropship reseller you will not be handling the products. There are no upfront costs. You do not have to purchase stock in advance and there is no risk on your part. We therefore do not give away our products to resellers.

You can set your own prices. We will give guide prices and show examples of how much you can make in our data sheets once you have registered. How much you make depends on how hard you work. If you list all of our products at competitive prices, check prices and stock levels daily, add more items to your stock as they sell you can earn good profit from this each month.

No. There are no contracts. No commitments. No tie ins.

No. There are no contracts. No commitments. No tie ins. This is a FREE service. We therefore do not produce contracts on demand for resellers.

Yes. If you do not wish to use Google at all you can use our services without having access to the Google sheets. You can list products from our lsitings on our dropship website. We will give you a link to it so you can create your listings from there. You will be able to check stock levels from our low stock report in your Dropshipping account on NutriSolHealth.com

Yes you do. You should already be registered if you have access to this page but you you are not yet registered please contact us here. In order to get the dropshipping rates you need to register an account then contact us here. Tell us where you will be selling. If you will sell on ebay we need your username. If on Facebook we need you Facebook page. If you will sell on your own website we need the url.

ebay can remove Top Rated seller status if they believe you are dropshipping. However, if you are registered with us and have an agreement in place your Top Rated status will be protected.

We also check the listings of all resellers to ensure the products are listed correctly, without any health claims and the prices are not below the minimum permitted price.

Everything you need to know about our dropshipping service fees

Fees

There are no set up fees or up front costs at all.

There are no monthly fees, ongoing fees, recurring fees or tie ins at all.

There are no monthly minimum order quantities or commitments and no minimum monthly spend. 

Some low value, special offer or clearance items may be sold in quantities of 2 or more.

We do not charge a transaction fee. Transaction fees, final value fees and other similar fees will only be payable on the platform you sell on and not to us. We charge a fee for the product you sell and there are no further handling fees.

Standard 2 day delivery is FREE in the UK on all orders over £5. Next business day delivery is available as Royal Mail 24 for £2.99 and Special Delivery is available for £6.99. Europe delivery is available from £4.99 and Worldwide delivery is available from £7.99* 

*Delivery prices are set by Royal Mail and can change from time to time without prior notice. We review the delivery services offered from time to time.

No.You are responsible for your ebay listing insertion fees, monthly store fees and final value fees on ebay. You are responsible for any transaction fees. You only pay Final Value Fees and Transaction fees if your items sell. You will pay your monthly shop fees (optional) and listing / insertion fees even if you don’t make any sales. These fees are payable to ebay, PayPal or whichever platform you use and not to us.

Common account queries answered

Accounts

You can create an account  using the link below:

Register for Dropshipping

 

If you have already created an account with us just fill in the form below to upgrade:

Register for Dropshipping

Once you have created your account you can change any of the details at any time from My Account.

Edit your Account Details including your name, display name, email address and Password.

Manage your Address Book to update your billing or shipping addresses

If you need to either update your address because you have moved or you would like to send an order to a friend, relative or customer, you can easily change the delivery / shipping address during checkout. You can also change addresses from your account using the My Account link in the header or footer of any page on the website. 

View or manage your address book.

Payments are made on a secure server. Card details are entered directly into the payment processor and never stored anywhere on our servers. 

If you choose to save your card information this is stored on the payment processor and not on our systems at all.

No card details are shared with us in any way.

If you chose to pay over the phone the card details are inputted directly into the payment processor terminal. We do not save the card details. We will not repeat the card number back to you for confirmation and as soon as it has been inputted we cannot see it.

Common purchase queries answered

Orders, payments and invoices

Orders can be placed on nutrisolhealth.com Simply add the product(s) you require to your basket. When you are done you can view the basket, edit quantities, remove items from the basket and select your postage options. You can use your points by selecting to use points in the cart. Proceed to checkout when you are ready. Now you will enter your billing address and your customers delivery address. Select your preferred postage method then proceed to payment. Make your payment and we will take care of the rest.

If you need to either update your address because you have moved or you would like to send an order to a friend, relative or customer, you can easily change the delivery / shipping address during checkout. You can also change addresses from your account using the My Account link in the header or footer of any page on the website. 

View or manage your address book.

The price you see is the price you pay.

We do not add any taxes to the final price at checkout.

Payments are made on a secure server. Card details are entered directly into the payment processor and never stored anywhere on our servers. 

If you choose to save your card information this is stored on the payment processor and not on our systems at all.

No card details are shared with us in any way.

If you chose to pay over the phone the card details are inputted directly into the payment processor terminal. We do not save the card details. We will not repeat the card number back to you for confirmation and as soon as it has been inputted we cannot see it.

We despatch orders from multiple warehouses. If you order many different products your order may come in more than one package. We sometimes split orders of the same product down into multiple letter box friendly packages. If your order is coming in more than one package you will receive a tracking number for each.

Orders can be tracked from your account. You will also receive email updates as your order progresses. We provide a tracking number for all orders once they have despatched. If you need any further information about the status of your order please feel free to contact us.

Most orders despatched using our Free Standard Delivery in the UK are delivered within 2 to 3 business days. We also offer Priority services if you need it faster. We have a value 1 to 2 day delivery and a Special Delivery service with a next day guarantee.

No invoices or other paperwork are enclosed with the order.

Invoices can be download and printed as needed from your account.

You can pay using your PayPal balance or credit or debit card online when placing your order.

You can also pay by credit or debit card over the phone.

You can also pay by bank transfer.

Your order will be processed once your payment has completed.

Everything you need to know about creating product listings

Product Listings

You can sell on ebay, OnBuy, Amazon, your own website and social media

First you will need to make a copy. Go to File then Make a copy. You can then edit the file in Google sheets or save a copy to your computer and then edit on your computer. Once you have edited the prices, shipping methods, delivery times and everything to your satisfaction you can save it and upload to ebay using the File Exchange.

You can use the Google Sheets Product Details Sheet to either download the product images and upload them to your website or listing or use the url to import directly into your platform if supported. To download simply click the link to open it then right click to download to your computer.

No. You will need to create your own product listings on your own website or ebay, we do not do this for you.

No. You need to create your own listings on your stores. We will provide you with all of the information you need but you need to create the listings yourself.

No.You are responsible for your insertion fees, monthly store fees and final value fees on ebay. You are responsible for any transaction fees. You only pay Final Value Fees and Transaction fees if your items sell. You will pay your monthly shop fees (optional) and listing / insertion fees even if you don’t make any sales. These fees are payable to ebay, PayPal or whichever platform you use and not to us.

Each product has a Best Before date printed on the back label or on the bottom of the bottle. BBE dates are given as a guidline to ensure the product deliveries the strength quoted and for maximum benefit consume by this date. The products are still safe to consume after the date but may not be as effective. The dates can be found on the product details page. We do try to update these with each delivery. You can state “Always fresh”, “Freshest available” or use the date in the sheet. If the date shown is less than 1 day per tablet/capsule plus 90 days please contact us to check the BBE date.

Everything you need to know about dropshipping on ebay

Selling on ebay - listings and after sales

First you will need to make a copy. Go to File then Make a copy. You can then edit the file in Google sheets or save a copy to your computer and then edit on your computer. Once you have edited the prices, shipping methods, delivery times and everything to your satisfaction you can save it and upload to ebay using the File Exchange.

Yes you can! You can offer Click and Collect to your buyers. When you get an order please make sure you copy the address exactly as ebay have provided it along with the eCP code. Do not use the buyers home address

Yes you can! Just copy the address and reference number exactly as displayed. Do not use the buyers home address.

If an item has sold out please check the Product Details sheet first to see if it is on back order. If there is no information or a long lead time please contact us. Please ensure you are checking stock levels daily and adjusting your stock levels on your website.

It is very common on ebay for a buyer to think they haven’t received an item when they haven’t signed for it. ebay buyers can be very forgetful or they may just pick up the envelope with other mail and put it to one side. It happens quite a lot and the issue is very easily resolved. Do not worry. Just advise the customer the item was despatched using Royal Mail 48, this service has a tracking number and is scanned on delivery. The tracking information shows the item was delivered by xxxxxx delivery office on xx/xx/xx at xx:xx . We are sure if you check you will find the item has in fact been delivered, please check with other members of the household as it may have been picked up with other mail as it was sent in a plain white padded envelope.

It would appear the item has been returned to us. Contact us by opening a ticket from your account and selecting the order and we will be able to resolve the issue quickly and efficiently for you.

If an order doesn’t appear to have been delivered please contact us by opening a ticket from your account. Please select Dropshipping Support and select the relevant order.

If your buyer has ordered the wrong item they can return it to us to our TELFORD address. Upon receipt we will inspect the item and issue a full refund as long as it is unopened.You can then refund the buyer and they can reorder the correct item. If the products are the same price we can do a straight swap. Contact us first by opening a ticket from your account and selecting the order and we will issue an RMA number so we can quickly identify the item and process the return upon receipt.

Common despatch queries answered

Despatch and delivery - UK

Standard 2 day delivery is FREE in the UK on all orders over £5. Next business day delivery is available as Royal Mail 24 for £2.99 and Special Delivery is available for £6.99.

All orders are sent in plain packaging without in promo materials, invoices or delivery notes. We use Royal Mail 48 which is scanned on delivery. Royal Mail 24 is also scanned on delivery. Special delivery is a fully Tracked and Signed service.

All orders will have a tracking numbers. This is automatically added to your account on despatch.

Tracking numbers are automatically added to your order on despatch. Log into your account and click My Orders in your dashboard. You will see the tracking info and a link on each order once it has been marked as complete.

Orders can be tracked from your account. You will also receive email updates as your order progresses. We provide a tracking number for all orders once they have despatched. If you need any further information about the status of your order please feel free to contact us.

Standard FREE delivery is sent by Royal Mail 48 and has a 2 business day aim.
Royal Mail 24 has a 1 business day aim.
Special Delivery is a guaranteed next business day service, delivered Monday to Friday, with full tracking.
Saturday Guaranteed service is also available for orders sent on Friday and will be delivered on Saturday.

The tracking only updates once a delivery attempt has been made. This is usually 2 business days after posting. Check back on the expected delivery date.

No despatch notes, picking notes, invoices or other paperwork are enclosed with the order.

Common purchase queries answered

Despatch and delivery - Europe

Deliveries to Europe have been temporarily suspended but are expected to resume April / May 2021

Common purchase queries answered

Despatch and delivery - Worldwide

Worldwide deliveries have been temporarily suspended but are expected to resume April / May 2021

If you need to swap an item

Possible after sale issues on own website

All items can be returned within 30 days of purchase for any reason.

If you are not happy with an item you may return it.

We will only accept one opened bottle per order. Any number of unopened bottles can be returned.

If in the unlikely event you do receive the wrong item please contact us and we will be happy to arrange a return for exchange or refund.

If in the unlikely event you do receive a damaged or faulty item please contact us and we will be happy to arrange a return for exchange or refund.

If you contact us to arrange a return we will provide you with an RMA number and the return address to post your item back to us.

Please do not post any item back to us with arranging first and always ensure an RMA number is used so we can match the returned item up with the return request and issue a refund or replacement.

If you need to contact us for any reason please visit our Contact Us page and chose the appropriate contact form to email us.

You will also find contact numbers and more information on that page.

If you need to make a change to the address after the order has been placed please contact us as soon as possible.

If you need to make a change to an order after the order has been placed please contact us as soon as possible.

Most items that have sold out will be back in stock within 1 to 4 weeks.

You will find more information on the product page.

If pre-orders are allowed for the item you should see an estimated delivery date.

If pre-orders are not allowed for the item you will see a Notify Me button to get a notification when the item is back in stock.

If you need to swap an item

Returns, Exchanges and Refunds

All items can be returned within 30 days of purchase for any reason.

If you are not happy with an item you may return it.

We will only accept one opened bottle per order. Any number of unopened bottles can be returned.

If in the unlikely event you do receive the wrong item please contact us and we will be happy to arrange a return for exchange or refund.

If in the unlikely event you do receive a damaged or faulty item please contact us and we will be happy to arrange a return for exchange or refund.

If you contact us to arrange a return we will provide you with an RMA number and the return address to post your item back to us.

Please do not post any item back to us with arranging first and always ensure an RMA number is used so we can match the returned item up with the return request and issue a refund or replacement.

If you need to contact us for any reason please visit our Contact Us page and chose the appropriate contact form to email us.

You will also find contact numbers and more information on that page.

If you need to make a change to the address after the order has been placed please contact us as soon as possible.

If you need to make a change to an order after the order has been placed please contact us as soon as possible.

Most items that have sold out will be back in stock within 1 to 4 weeks.

You will find more information on the product page.

If pre-orders are allowed for the item you should see an estimated delivery date.

If pre-orders are not allowed for the item you will see a Notify Me button to get a notification when the item is back in stock.

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