Our happiness team is always here to assist.
Common purchase queries answered
Accounts, Orders and Shipping
If you need to either update your address because you have moved or you would like to send an order to a friend, relative or customer, you can easily change the delivery / shipping address during checkout. You can also change addresses from your account using the My Account link in the header or footer of any page on the website.
Payments are made on a secure server. Card details are entered directly into the payment processor and never stored anywhere on our servers.
If you choose to save your card information this is stored on the payment processor and not on our systems at all.
No card details are shared with us in any way.
If you chose to pay over the phone the card details are inputted directly into the payment processor terminal. We do not save the card details. We will not repeat the card number back to you for confirmation and as soon as it has been inputted we cannot see it.
The price you see is the price you pay.
We do not add any taxes to the final price at checkout.
We currently only deliver to the UK. This will be reviewed on a regular basis. For more information please contact us.
We despatch orders from multiple warehouses. If you order many different products your order may come in more than one package. We sometimes split orders of the same product down into multiple letter box friendly packages. If your order is coming in more than one package you will receive a tracking number for each.
Most orders despatched using our Free Standard Delivery in the UK are delivered within 2 to 3 business days. We also offer Priority services if you need it faster. We have a value 1 to 2 day delivery and a Special Delivery service with a next day guarantee.
If you need to swap an item
Returns, Exchanges and Refunds
All items can be returned within 30 days of purchase for any reason.
If you are not happy with an item you may return it.
We will only accept one opened bottle per order. Any number of unopened bottles can be returned.
If in the unlikely event you do receive the wrong item please contact us and we will be happy to arrange a return for exchange or refund.
If in the unlikely event you do receive a damaged or faulty item please contact us and we will be happy to arrange a return for exchange or refund.
If you contact us to arrange a return we will provide you with an RMA number and the return address to post your item back to us.
Please do not post any item back to us with arranging first and always ensure an RMA number is used so we can match the returned item up with the return request and issue a refund or replacement.
If you need to make a change to the address after the order has been placed please contact us as soon as possible.
If you need to make a change to an order after the order has been placed please contact us as soon as possible.
Most items that have sold out will be back in stock within 1 to 4 weeks.
You will find more information on the product page.
If pre-orders are allowed for the item you should see an estimated delivery date.
If pre-orders are not allowed for the item you will see a Notify Me button to get a notification when the item is back in stock.